Zcash Wallet Sync Troubleshooting Decision Tree
Stop waiting for support. Walk through a structured decision tree that diagnoses your wallet sync issue in minutes, with copy-paste commands included for technical users.
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What's Inside
- Sync Status Interpretation Guide
- Network Connectivity Diagnostics
- Local vs. Remote State Mismatch Fixes
- Hardware/Resource Constraint Troubleshooting
- When to Contact Support (with Templates)
Status: "Syncing" stuck at 99% Your wallet has downloaded nearly everything but can't verify the final blocks. This blocks transaction access. Action: 1) Close your wallet completely. 2) Wait 5 minutes. 3) Reopen it. 4) If still stuck after 10 minutes, restart your device. --- Step 2: Verify your wallet can reach nodes Technical users, copy-paste this exact command in your terminal: `zcash-cli getnetworkinfo` Read the result. If you see "connections": followed by a number higher than 0, you have active peer connections.
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